Matias Ronceros Chavez
Annanadale,US
Summary
I'm Matias Ronceros, I'm an 18 year old with strong customer service and speed of service skills and a passion for helping others. I have a natural ability to build rapport, solve problems efficiently, and create positive experiences for clients. I'm dedicated to delivering high-quality support and always strive to go the extra mile to ensure customer satisfaction. I'm looking to bring my skills to a role where I can contribute to a team that values great service and positive relationships. I am a great server because I stay organized, work well with my team, and make sure every guest feels welcome and taken care of. I keep a positive attitude, pay attention to details, and work quickly to give customers the best experience possible. I've been working in a high-volume environment at Olive Garden where I regularly handle multiple tables, prioritize guest experience, and upsell consistently. I'm now looking to move into a more elevated dining environment where I can grow my service skills.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden Italian Restaurant
Fairfax, US
2025.08 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring attentive service throughout shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Accurately processed orders and collaborated with kitchen staff for timely delivery.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Upsold menu items and specials, positively impacting sales revenue.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored food safety standards and adhered to health regulations consistently.
Floor Attendant
T.J. Maxx
Fairfax, US
2024.06 - 2024.09
- Provided excellent customer service that prioritized quality and met customers' needs quickly and efficiently.
- Greeted visitors with a smile in order to promote excellent customer service and a pleasant ordering experience.
Donation Center Attendant
Goodwill of Greater Washington Retail Store
Annandale, US
2023.07 - 2024.02
- Take customers' donations.
- Talk with customer giving them a paper they had to fill out for taxes reduction.
- Place donations on different boxes with different purpose.
Education
High School - English, history, science, and math.
Annandale High School
Annandale, VA2025-05
Skills
- Customer service skills
- Communication skills
- Problem Solving
- Adaptability
- Reliability and punctuality
- Professional appearance
- Attention to Detail
- Time Management
- Team Collaboration
- Efficient work ethic
- Customer Engagement
- bilingual
- Memory retention
- Safe food handling
- Hospitality service expertise
- Menu memorization
- Food running
- High volume dining
- Sales techniques
- Sales expertise
Additional Information
I'm bilingual, I speak Spanish and English fluently.
Languages
Spanish
Native/ Bilingual
Timeline
Server
Olive Garden Italian Restaurant
2025.08 - Current
Floor Attendant
T.J. Maxx
2024.06 - 2024.09
Donation Center Attendant
Goodwill of Greater Washington Retail Store
2023.07 - 2024.02
High School - English, history, science, and math.
Annandale High School