Ma'Tie Wingfield
Killeen,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Coach
TTEC
Temple, TX
08.2018 - Current
- Analyzed data from CRM systems to identify trends and opportunities for growth.
- Explained goals and expectations required of insurance agents.
- Provided guidance and coaching to sales representatives in order to increase their competency and productivity.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques.
- Assisted sales reps with customer inquiries, product knowledge, pricing issues, and other related topics.
Multi-Store Manager
Payless ShoeSource
Killeen , TX
06.2009 - 05.2018
- Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Organized periodic meetings with key members from each location to discuss current issues or challenges related to their respective stores.
- Investigated discrepancies in sales records or inventory counts; took appropriate steps towards rectifying any errors found.
- Trained and coached store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
- Recruited and interviewed potential candidates for open positions at various store locations.
- Identified needs of customers promptly and efficiently.
Education
Massage Therapy
Austin Schools of Massage Therapy
Killeen, TX09-2005
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06-2004
Skills
- Employee Retention
- Data Analysis
- Employee Onboarding
- Sales Team Development
- Leadership Development
- Attention to Detail
Certification
- General Lines- Life, Accident, Health and HMO
Timeline
Sales Coach
TTEC
08.2018 - Current
Multi-Store Manager
Payless ShoeSource
06.2009 - 05.2018
Massage Therapy
Austin Schools of Massage Therapy
High School Diploma -
Robert M Shoemaker High School