Matilda Aboagye
The Arc of Greater Prince William/Insight
300 Lakewood Drive Apt 203 Stafford ,VA
15
years of professional experience
Dynamic professional with a proven track record at The Arc of Greater Prince William, excelling in customer service and team leadership. Enhanced operational efficiency through process improvements and developed training materials, resulting in increased employee performance. Skilled in decision-making and problem-solving, fostering a positive environment while ensuring compliance with organizational standards.
Work History
Assistant Manager
10 Years 7 Months- Assisted in daily operational management and staff coordination to enhance service delivery.
- Developed training materials to onboard new employees, ensuring compliance with organizational standards.
- Implemented process improvements that streamlined communication between departments and increased efficiency.
- Collaborated with team members to resolve customer inquiries, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Certified Nursing Assistant
4 Years 2 Months- Facilitated daily living activities for patients, prioritizing comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records using electronic health record systems.
- Supported nursing team in implementing care plans tailored to individual needs.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Participated in training sessions to improve caregiving skills and compliance standards.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Direct Support Professional
10 Years 7 Months- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans to enhance client engagement and well-being.
- Monitored client progress and reported changes in behavior to ensure quality care.
- Collaborated with healthcare professionals to coordinate services for optimal client support.
- Trained new staff on best practices for providing compassionate care and support.
- Maintained accurate documentation of client interactions and service delivery records.
- Advocated for clients' needs, fostering a supportive environment within the community.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
Education
Certified Nursing Assistant
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Problem-solving
Goal setting
Employee scheduling
Customer rapport
Timeline
Assistant Manager
The Arc of Greater Prince William/Insight
01.2016 - CurrentRead More
Direct Support Professional
The Arc Of Greater Prince William
01.2016 - 2018Read More
Certified Nursing Assistant
His Providence
10.2011 - 12.2015Read More
Gees Career Instituted
Certified Nursing Assistant
Read More
W.B.M Zion Secondary School
High School Diploma
Read More