Matilda Hebeja
Jacksonville,FL
Summary
Dynamic professional with a proven track record at Lighthouse Rehabilitation Healthcare Center, enhancing participant engagement and safety. Excelled in roles requiring exceptional customer service and program planning, demonstrating strong leadership and problem-solving skills. Achieved significant improvements in customer satisfaction and operational efficiency, leveraging teamwork and time management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreation Assistant
Lighthouse Rehabilitation Helthcare Center
12.2020 - 05.2022
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Cashier
Hudson News Group
11.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager , Sales
Valentino Outlet
04.2016 - 09.2019
- Enhanced store sales by optimizing inventory management and product placement.
- Trained staff to deliver excellent customer service, improving overall satisfaction.
- Managed store operations, ensuring compliance with company policies and procedures.
- Improved employee performance by conducting regular training sessions.
- Coordinated with suppliers to maintain adequate stock levels for high-demand products.
- Developed marketing strategies to increase foot traffic and attract new customers.
Education
Licensed - Electrology , Laser , IPL
Parisian Spa Institute
Jacksonville, FL12.2024
Bachelor - Justice Studies
University Kristal
Tirana , Albania06.2011
Skills
- Strong teamwork
- Flexibility
- Program planning
- Friendly, positive attitude
- Problem-solving
- Time management
- Collaboration and teamwork
- Team leadership
- Equipment maintenance
- Teamwork and collaboration
- Documentation and recordkeeping
- Customer and Service-oriented
Certification
Electrology, Laser , IPL
Languages
English
Full Professional
Italian
Full Professional
Spanish
Limited Working
Albanian
Native or Bilingual
Timeline
Recreation Assistant
Lighthouse Rehabilitation Helthcare Center
12.2020 - 05.2022
Cashier
Hudson News Group
11.2019 - 03.2020
Store Manager , Sales
Valentino Outlet
04.2016 - 09.2019
Licensed - Electrology , Laser , IPL
Parisian Spa Institute
Bachelor - Justice Studies
University Kristal
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