Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Matilyn Cooper

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Morris Home Furniture
Cincinnati
03.2026 - Current
  • Operated point-of-sale system for processing transactions efficiently.
  • Assisted customers in selecting furniture pieces that fit their needs.
  • Addressed customer inquiries and resolved issues to promote satisfaction.
  • Handled customer complaints in a professional manner.
  • Ensured showroom cleanliness and organization to enhance customer experience.
  • Utilized strong problem-solving and interpersonal skills to effectively manage conflicts.

Crew Member

Wingstop
Cincinnati
07.2024 - 10.2025
  • Assisted customers with orders and provided menu recommendations effectively.
  • Delivered customer service that fostered a welcoming atmosphere for guests.
  • Maintained cleanliness of workstations and dining areas to enhance guest experience.
  • Prepared food items to meet quality standards and ensure customer satisfaction.

Receptionist

Beauty Artistry Academy, Beauty Artistry Salon
Cincinnati
05.2024 - 08.2024
  • Welcomed clients and visitors to beauty academy, creating positive first impressions.
  • Handled incoming calls and directed inquiries to appropriate personnel efficiently.
  • Handled phone inquiries about services, providing accurate information to enhance customer experience.
  • Managed scheduling for appointments and classes efficiently at the salon.
  • Assisted in scheduling meetings and coordinating travel arrangements for staff.
  • Coordinated daily office operations and organized filing systems to support efficient workflow.

Education

West Clermont High School
Amelia, OH

Skills

  • Point-of-sale operation
  • Inventory management
  • Product knowledge
  • Sales techniques
  • Upselling and cross selling
  • Customer service
  • Conflict resolution
  • Scheduling management
  • Team collaboration
  • Problem solving
  • Relationship building
  • Communication skills

Certification

  • Lean Six Sigma Yellow Belt Certification

Affiliations

  • Photography
  • Volunteer Work
  • Babysitty

Timeline

Retail Sales Associate

Morris Home Furniture
03.2026 - Current

Crew Member

Wingstop
07.2024 - 10.2025

Receptionist

Beauty Artistry Academy, Beauty Artistry Salon
05.2024 - 08.2024

West Clermont High School
Matilyn Cooper