Matilyn Goforth
Wichita,KS
Summary
Proven leader with extensive experience at Chick N Max, adept in staff training and development, and enhancing customer relations. Achieved significant improvements in operational efficiency and service quality. Skilled in money handling and fostering team unity, consistently exceeding performance goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Chick N Max
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hostess
Outback Steakhouse
07.2022 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Shift Leader
Sonic Drive-in Chicago, Uptown
05.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Wichita South High School
Wichita Kansas05.2023
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Sales Strategies
Timeline
Assistant Manager
Chick N Max
01.2023 - Current
Hostess
Outback Steakhouse
07.2022 - 12.2022
Shift Leader
Sonic Drive-in Chicago, Uptown
05.2021 - 01.2022
High School Diploma -
Wichita South High School
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