Matilyn Miller
Rembert,SC
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Foundever. Excelled in consultative sales, enhancing customer satisfaction, and streamlining data entry processes. Demonstrated exceptional communication skills and a knack for problem-solving, leading to significant improvements in customer engagement and operational efficiency. Expert in account updating and adept at fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
10.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Daycare Assistant
Shoot for the Moon #14
07.2023 - 01.2024
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Built constructive and open relationships with families with forthright yet friendly communication.
Sales Associate
McDonald's Restaurant
02.2021 - 05.2023
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier
Cookout
03.2021 - 05.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
Sandwich Artist
SUBWAY®Restaurants
03.2020 - 01.2021
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Greeted guests, promoted specials, and took orders.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Esthetics Licensure
Southeastern Esthetics Institute
Columbia, SC12.2024
BLS Certificate - Health Aide
American Red Cross
Columbia, SC08.2024
High School Diploma -
Crestwood High School
Sumter, SC06.2023
Skills
- Account updating
- Data Entry
- Appointment Scheduling
- Consultative Sales
Timeline
Customer Service Representative
Foundever
10.2023 - Current
Daycare Assistant
Shoot for the Moon #14
07.2023 - 01.2024
Cashier
Cookout
03.2021 - 05.2022
Sales Associate
McDonald's Restaurant
02.2021 - 05.2023
Sandwich Artist
SUBWAY®Restaurants
03.2020 - 01.2021
Esthetics Licensure
Southeastern Esthetics Institute
BLS Certificate - Health Aide
American Red Cross
High School Diploma -
Crestwood High School