Matina Bogertey
Philadelphia,PA
Summary
Offers excellent problem-solving, conflict resolution and communication abilities. Offering passion for helping others, combined with strong organizational and communication skills. Has over 5 years experience in human services, community health,program management, clinical data compliance and organizational leadership. Brings a dedicated approach to understanding the needs of the team, addressing client needs;with ability to quickly assimilate new information and procedures.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Hospitality Scheduler
Nonprofit Organiztion
05.2026 - Current
- Coordinated volunteer schedules to maintain consistent coverage.
- Managed calendar changes, priorities, and appointment conflicts with accuracy and responsiveness.
- Communicated schedule updates to teams, reducing missed shifts and last-minute confusion.
- Tracked availability, absences, and coverage gaps to support daily operational continuity.
- Entered and maintained scheduling data in workforce systems with strong attention to detail.
GPCA- Case Manager
Greater Philadelphia Community Alliance
11.2025 - 05.2026
- Attended monthly meetings with Quality Insurance Representatives to ensure the accuracy of files.
- Engagement with community leaders and professionals for the well-being of families.
- Maintained a full schedule while ensuring audit deadlines, SOP training completions, and adhering to compliance requirements.
- Organizing and maintaining client files while adhering to HIPPA regulations..
- Utilizing de-escalation techniques for clients regularly.
- Availing myself to 20 or more participating clients daily.
- Conducting child home safety visits.
- Testifying in court regarding the safety and wellbeing of children with caregivers.
- Responsible for ensuring safe environments for vulnerable populations of 20-40 clients.
- Reporting suspicious behavior concerning abuse or neglect.
- Communicating weekly with attorneys concerning the wellbeing of children.
- Utilizing systems to effectively organize work and clients information.
APM - Case Manager
01.2025 - 11.2025
- Maintained accurate documentation on all 15-20 cases, ensuring audits and compliance with regulations and maintaining confidentiality requirements.
- Conducted multiple assessments daily of clients cases, identifying issues, creating 5-15 smart goals, and necessary interventions through counseling, resources and accountability.
- Provided crisis intervention weekly in support of 20-40 clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations of 20 -40 clients weekly by reporting suspected abuse or neglect.
- Facilitated open communication between parents/guardians and staff members to address concerns or challenges promptly.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Clinical Data Coordinator
Thermo Fisher Scientific Inc.
11.2022 - 10.2024
- Meticulous Attention to detail in updating quality control records and reports.
- Completes Investigation and deviation forms as necessary and helped determine appropriate CAPAs.
- Performed Quality Analysis corrections on 200-300 files daily.
- Ensuring pertinent signatures exist from 30 staff.
- Responsible for compliance for SOP regulatory guidelines within departments.
- Strong computer skills and knowledge of QA databases and applications.
- Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Strong analytical and problem-solving skills.
Family & Youth Coordinator
TJX Companies
10.2021 - 11.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with 15 team members.
- Organized and detail-oriented with a strong work ethic.
- Training and developing young staff on procedures and job performance.
- Managed youth efficiently in order to complete all tasks within deadlines.
- Monitored participant progress throughout the duration of various programs to ensure individual goals were met.
- Enhanced youth engagement by designing and implementing creative programs and events.
- Demonstrated visual creativity and resourcefulness through development of innovative solutions.
- Increased customer satisfaction by 20%.
Healthcare Educator
Albert Einstein Medical Center
09.2019 - 12.2021
- Developed and distributed health education materials to increase awareness and understanding.
- Managed and led 7 staff for community food initiative, serving 20-30 families weekly.
- Organized and planned meetings for 50-100 community individuals in attendance.
- Promoted available resources and connected 40-70 individuals with services weekly.
- Participated in community outreach activities to promote health education initiatives.
- Collaborated with 25 other health professionals to provide comprehensive health education services to families.
- Assisted leadership with the development of improved educational workshops and staff training materials.
- Collaborated with healthcare professionals to update educational materials, keeping content current with latest health guidelines.
- Gave public talks on the importance of health education and specific disease prevention and treatment strategies.
- Maintained accurate and complete records to document program activities and outcomes.
- Trained educators, and helped raise the team's overall competency and service delivery standards.
Special Education Therapist
Dynamicare Therapy
02.2018 - 12.2021
- Guided clients in development of skills and guided cognitive behavioral therapy techniques.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Tracked progress according to goals for interventions with 100% accuracy.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues for 5-10% goal improvement.
- Developed and maintained relationships with referral sources to support continuity of care.
- Worked with an interdisciplinary treatment team of 7-10 people to develop treatment plans.
- Documented 25 client's progress to track effectiveness for informing future treatment plans.
Education
Master of Arts - Organizational Leadership
Eastern University
St. Davids, PABachelor of Arts - Elementary Education
Temple University
Philadelphia, PASkills
- Client & Resource Advocacy
- Public Speaking
- Data & Quality Analysis
- Leading Professional & Development Trainings
- Curriculum Design & Instruction
- Problem-Solving Skills
- Presentation & Facilitation Skills
- Business Relationships
- Excel & Microsoft Office Suite
- Research & Strategy Planning
- Detail & Error Analysis Skills
- Team Leadership Development
- Organizational & Admin Skills
- Healthcare Education
- Record & People Management
- Schedule management
- Recordkeeping proficiency
Certification
Licensed Health & Life Insurance Agent, 04/01/22 current
Timeline
Hospitality Scheduler
Nonprofit Organiztion
05.2026 - Current
GPCA- Case Manager
Greater Philadelphia Community Alliance
11.2025 - 05.2026
APM - Case Manager
01.2025 - 11.2025
Clinical Data Coordinator
Thermo Fisher Scientific Inc.
11.2022 - 10.2024
Family & Youth Coordinator
TJX Companies
10.2021 - 11.2022
Healthcare Educator
Albert Einstein Medical Center
09.2019 - 12.2021
Special Education Therapist
Dynamicare Therapy
02.2018 - 12.2021
Bachelor of Arts - Elementary Education
Temple University
Master of Arts - Organizational Leadership
Eastern University