Matison Brown
Point Pleasant
Summary
Dynamic and results-driven professional with experience at Marshall University, excelling in relationship building and activity planning. Proven ability to enhance community engagement through innovative events, while maintaining a secure environment. Skilled in conflict resolution and time management, fostering positive relationships and ensuring resident satisfaction.
Overview
2
2
years of professional experience
Work History
Resident Assistant
Marshall University
08.2024 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
Associate
JC Penney Stores
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Employee
SOGA
11.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Education
Bachelor of Arts - Legal Studies
Marshall University
Huntington, WV05-2026
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Relationship building
- Active listening
- Professional speaking
- Diversity and inclusion
- Resolution-oriented
- Interpersonal relationships
Timeline
Resident Assistant
Marshall University
08.2024 - Current
Associate
JC Penney Stores
08.2023 - Current
Employee
SOGA
11.2022 - 05.2023
Bachelor of Arts - Legal Studies
Marshall University
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