Matison Miller
Kingston,MO
Summary
Skilled Administrative Assistant with 1 year of experience in administrative support and 6 years experience in customer service. Resilient, detail-oriented, and able to work under extreme pressure in a team environment. Excellent interpersonal, client management, and interdepartmental liaison skills. Committed to successful management of multiple simultaneous projects, strict adherence to deadline requirements, and accurate maintenance of schedules, meeting obligations, and records.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
CosMedic Dentistry
Cameron, MO
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Marketing Coordinator
CosMedic Dentistry
Cameron, MO
07.2022 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Facebook, and Instagram.
- Planned and executed internal and external marketing events.
Bank Operations Specialist
Bank Northwest
Hamilton, MO
02.2018 - 07.2022
- Improved security measures for online banking, minimizing the risk of fraud and identity theft.
- Streamlined bank operations by implementing efficient processes and systems.
- Collaborated with cross-functional teams to optimize overall bank performance and achieve operational excellence.
- Facilitated communication between different departments to streamline processes, improve collaboration, and foster teamwork.
- Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
- Enhanced customer satisfaction with timely resolution of account issues and inquiries.
- Played a key role in the implementation of digital banking services, enhancing customer experience through seamless integration into their financial lives.
Education
Diploma -
Penney High School
Hamilton, MO05.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Scheduling
- Documentation and Recordkeeping
- Scheduling and calendar management
Timeline
Administrative Assistant
CosMedic Dentistry
07.2022 - Current
Marketing Coordinator
CosMedic Dentistry
07.2022 - Current
Bank Operations Specialist
Bank Northwest
02.2018 - 07.2022
Diploma -
Penney High School