Matisse James
Windsor Mill,MD
Summary
Hardworking professional with a strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
6
6
years of professional experience
Work History
Waitress
The Cheesecake Factory
Columbia, MD
10.2022 - Current
- Promptly took food and drink orders for guests, answered questions, and recommended specials to increase profits.
- Provided excellent customer service by addressing any complaints or concerns immediately.
- Boosted the efficiency of the restaurant by running food, bar drinks, and desserts.
- Trained and certified over ten incoming employees.
Waitress
Blackwall Hitch
Baltimore, MD
11.2021 - 10.2022
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress
Founding Farmers
Washington, DC
09.2019 - 04.2020
- Served food and beverages to patrons and confirmed orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Howard University
Washington, DCSkills
- Time management
- Customer service
- Food and wine pairings
- Attention to detail
- High-volume dining
- Menu knowledge
- Effective customer upselling
- Reliability and punctuality
Timeline
Waitress
The Cheesecake Factory
10.2022 - Current
Waitress
Blackwall Hitch
11.2021 - 10.2022
Waitress
Founding Farmers
09.2019 - 04.2020
Howard University