Matoka Simmons

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Answered customer questions about hours, seating, and menu information.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.

• Answered to-go order phone calls, conveyed menu options over the telephone and accurately estimated the time of delivery.
• Contributed positively towards team goals through effective communication between front-of-house staff members and kitchen team.
• Operated cash register to accept cash, debit and credit card payments from customers.
• Handled cash transactions accurately, maintaining accountability for daily sales receipts.
• Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
• Coordinated patient scheduling, check-in, check-out, and payments for billing.