Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Matsen Delling

Bismarck,ND

Overview

2
2
years of professional experience

Work History

Concessions Worker

Grand Theatres
Bismarck, ND
03.2022 - Current
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Quickly and efficiently processed payments and made accurate change.
  • Worked with teammates and openly invited coaching from management team.
  • Lifted heavy items and made sure all items were properly stocked and ready for best customer service.
  • Effectively trained new employees and made sure they were well acquainted with new equipment and methods.

To-Go Server

Texas Roadhouse
Bismarck, ND
09.2023 - 11.2023
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.

Education

High School Diploma -

Century High School
Bismarck, ND
05.2024

Skills

  • Customer Service
  • Supply Management
  • Order Coordination
  • Telephone Etiquette
  • Customer Transactions
  • Issue Resolution
  • Product Rotation
  • Product Restocks
  • Creative Design
  • Sterilization Procedures

Accomplishments

  • Eligible for NHS (National Honor Society) all 3 years of High School
  • 2020-current accepted into numerous Art Galleries (BAGA, Capital Art Gallery, BSC)
  • Won 1st Place in One-Act State Theatre Competition - 2022
  • Won ‘Most Curious’ Award at Capital Art Gallery - 2021

References

Jace Reisenauer - Floor Manager

Grand 22 Theatres - Bismarck, ND

jace@bis.midco.net

(701) 425-3552

Melissa Slapnicka - Luxury Spirit and Wine Consultant

Bismarck, ND

melissaslap53@gmail.com

(701) 770-1091

Carol Pourier - Project Manager/Software Educator

National Information Solutions Cooperative - Bismarck, ND

pourier.carol@gmail.com

(701) 319-0571

Timeline

To-Go Server

Texas Roadhouse
09.2023 - 11.2023

Concessions Worker

Grand Theatres
03.2022 - Current

High School Diploma -

Century High School

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Matsen Delling