Mattey Malone

Sport Cuts

12.2019 - 06.2025

Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Coordinated communication between clients and stylists to enhance service delivery experience.
Maintained organized filing systems for client records and appointment logs, improving accessibility.
Trained new reception staff on operational procedures and software systems to ensure consistency.
Interacted with vendors and professional services personnel to receive orders and communicate instructions.
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained sales and payments records accurately.
Resolved customer problems and complaints.
Kept salon clean and neat to give visitors positive first impression.
Demonstrated strong multitasking abilities and managed numerous tasks simultaneously.
Distributed messages to team members and managers to support open communication and high customer service.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.