Matt Almazan
Houston,TX
Summary
Dynamic Assistant Manager with a proven track record at Top Dog Fireworks, excelling in customer service and team leadership. Enhanced operational efficiency and accuracy in cash handling, while fostering a positive work environment. Recognized for building strong client relationships and mentoring staff, driving repeat business and professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Top Dog Fireworks
Houston, TX
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
CSR, Sales
Dominoes Pizza
Houston, TX
04.2025 - 10.2025
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma - General Academics
Northside High School
Houston, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
Adobe certified
Google workspace
Excel
Timeline
CSR, Sales
Dominoes Pizza
04.2025 - 10.2025
Assistant Manager
Top Dog Fireworks
06.2023 - Current
High School Diploma - General Academics
Northside High School