Matthew Baxter
Wilmington,DE
Summary
I am a dynamic public affairs specialist with extensive claims specialist experiece, adept at insuring accurate payment of benefits as well as fostering and enhancing community engagement. I possess proven public speaking skills, delivering over 1000 impactful speeches, and have been recognized for exceptional written and verbal communication abilities. Perhaps most importantly, I have been praised foe my ability to explain complex policies and benefit programs in layman's terms.
Overview
18
18
years of professional experience
Work History
Public Affairs Specialist
Social Security Administration
05.2014 - 04.2025
- Cultivated strong relationships with local and regional media outlets for enhanced media coverage opportunities.
- Established collaborations with local organizations to enhance community engagement.
- Facilitated media interactions, boosting favorable organizational publicity.
- Wrote speeches, media responses, and internal training material for staff development.
- Delivered over 1000 speeches on a variety of topics and staffed information booths at hundreds of outreach events.
Claims Specialist
Social Security Administration
09.2007 - 05.2014
- During my tenure I interviewed roughly 10,000 individuals who wished to file for benefits. I took their applications, developed for any necessary supporting documention and adjudicated their claims. I was responsible for the entire lifecycle of these claims.
- Conducted integrity reviews, referred to as Continuing Disability Reviews. This involved investigating work activity and establishing overpayments for those who failed to comply with our policies. I also initiated medical reviews, which were then handled by a state agency called the Disability Determination Services (DDS).
- Staffed office phone lines during which time I handled a high volume of calls.
Education
Bachelor Of Arts - International Relations
Saint Joseph's University
Philadelphia, PA05.2006
Skills
- Public speaking
- Crisis response
- Community outreach
- Community relations
- Excellent verbal and written communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Active listening
- Public relations
- Interpersonal skills
- Interviewing skills
- Answering media inquires
Awards
Was awarded the Social Security Commisoner's Citation, one of the highest awards granted by the agency.
Received Recognition of Contribution (ROC) awards on an annual basis after probationary periods with both positions. These awards were reserved for employees whose performance "exceeded fully successful." We were graded on four criteria on a scale of 1-5 and had to average a 4 or higher to be eligible.
Timeline
Public Affairs Specialist
Social Security Administration
05.2014 - 04.2025
Claims Specialist
Social Security Administration
09.2007 - 05.2014
Bachelor Of Arts - International Relations
Saint Joseph's University
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