Matt Britton
Lonestar Truck Group
Shreveport,LA
14
years of professional experience
Results-driven professional with over 10 years in customer service and operational roles. Skilled in sales support, parts documentation, and cost reduction strategies, contributing to streamlined order processing and increased productivity.
Work History
Parts Specialist
4 Years 1 Month- Processed incoming parts orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Provided technical support to customers, assisting with product selection and troubleshooting issues effectively.
- Streamlined order processing procedures, enhancing workflow efficiency and reducing turnaround times.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Shift Manager
10 Years- Supervised daily operations to ensure high-quality service and efficient workflow.
- Trained and mentored staff in best practices for customer service and food safety.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction rates.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Collaborated with management on strategic initiatives to improve operational efficiency.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma
Skills
Parts identification
Parts documentation
Ordering parts
Order fulfillment
Sales support
Returns processing
Cost reduction strategies
Packaging and labeling
Environmental awareness
Problem-solving skills
Customer service
Timeline
Parts Specialist
Lonestar Truck Group
04.2022 - 05.2026Read More
Shift Manager
Franks Napoletana Restaurant
03.2012 - 03.2022Read More
Captain Shreve High School
High School Diploma
Read More