Matt Bullock
Raleigh,NC
Summary
Dedicated professional specializing in customer relationship management and inventory oversight. Proven ability in enhancing team collaboration and driving customer engagement. Skilled in innovative problem-solving techniques that improve operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Partner at Towriffic Towing and Bullock's Garage
Self employed
Zebulon, North Carolina
05.2024 - Current
- Managed vehicle recoveries in various conditions, including adverse weather situations.
- Coordinated with customers to understand vehicle issues and provide assistance.
- Collaborated with team members to troubleshoot complex mechanical problems efficiently.
- Inspected truck equipment and ensured proper functioning before each shift.
- Maintained accurate records of services performed and parts used for each vehicle.
Bar manager /Head Bartender
Bodega tapas wine and rum
wake forest , nc
10.2020 - 04.2024
- Managed daily bar operations ensuring smooth service and customer satisfaction.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Developed cocktail menus showcasing unique wine and rum pairings for patrons.
- Trained and mentored staff on beverage preparation and customer service techniques.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Pizzeria Manager
Pta pizza
Wake Forest, NC
08.2017 - 03.2020
- Resolved customer complaints to maintain satisfaction and loyalty.
- Trained new employees on customer service and menu knowledge.
- Implemented health and safety standards in food handling practices.
Education
High School Diploma -
Wake Forest High School
Wake Forest06-2017
Skills
- Customer relationship management
- Cocktail creation
- Inventory management
- Team collaboration
- Attention to detail
- Time management
Certification
- Serve Safe
Accomplishments
- Nominated in top bartenders of wake forest 2021-2022
- Placed 2nd in Beatties vodka cocktail competition held at william and co. 2021
Timeline
Partner at Towriffic Towing and Bullock's Garage
Self employed
05.2024 - Current
Bar manager /Head Bartender
Bodega tapas wine and rum
10.2020 - 04.2024
Pizzeria Manager
Pta pizza
08.2017 - 03.2020
High School Diploma -
Wake Forest High School