Matt Difrancesco
Colden
Summary
Dynamic Lead Technician with a proven track record at E-one, excelling in diagnostic testing and safety compliance. Expertly streamlined workflows, enhancing team efficiency and reducing downtime. Adept at mentoring staff and implementing technical solutions under pressure, ensuring high-quality service delivery and operational excellence.
Overview
9
9
years of professional experience
Work History
Lead Technician
E-one
05.2019 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored junior technicians on equipment maintenance and troubleshooting.
- Streamlined workflow processes to enhance team efficiency and reduce downtime.
- Conducted regular inspections and preventive maintenance on fire apparatus systems.
- Collaborated with engineering teams to implement improvements in service delivery.
- Assisted in the development of training materials for new technician onboarding.
- Diagnosed complex technical issues and provided effective solutions in high-pressure situations.
- Led cross-functional teams in project implementations, ensuring timely completion and quality standards.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
Tow Truck Driver
Extreme Auto Recovery
10.2024 - 02.2025
- Operated tow trucks to recover vehicles safely and efficiently in various conditions.
- Conducted vehicle assessments to determine recovery needs and appropriate towing methods.
- Communicated with dispatch to coordinate timely response for customer requests.
- Maintained accurate records of services performed, including vehicle condition reports.
- Trained new staff on equipment operation, safety standards, and customer service protocols.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Assembler
E-one
05.2017 - 05.2019
- Assembled components according to technical specifications and quality standards.
- Operated various assembly tools and machinery to enhance production efficiency.
- Inspected finished products for defects, ensuring compliance with quality control measures.
- Maintained organized workspace, adhering to safety regulations and promoting operational excellence.
Education
High School Diploma -
West Seneca West Sr.
West Seneca, NYNo Degree - Criminal Justice
Erie Community College
Orchard Park, NYSkills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Work Planning and Prioritization
- Safety Equipment
Timeline
Tow Truck Driver
Extreme Auto Recovery
10.2024 - 02.2025
Lead Technician
E-one
05.2019 - Current
Assembler
E-one
05.2017 - 05.2019
High School Diploma -
West Seneca West Sr.
No Degree - Criminal Justice
Erie Community College