Matt Hazen
Indianapolis,United States
Summary
Dedicated Hospitality Professional with a proven track record in effectively managing employee discipline, recruitment, retention, involvement, and hotel operations with almost a decade of experience in fostering a positive work environment while ensuring adherence to company policies and standards.
Overview
6
6
years of professional experience
Work History
Human Resources and Front Office Manager
Graduate Hotels
05.2023 - Current
- 100% Safety Training Completion
- 100% staffed, no open positions
- 65% Voice of Employee (VOE score) - one of the highest in the company.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Position title changed to FOM after Graduate Hotels eliminated on-property HR, but retained duties of HR.
Guest Experience Manager
Graduate Hotels
07.2022 - 05.2023
- Worked with VIPs such as George Takei, Mark Cuban, and Jerry Seinfeld
- Led Graduate Bloomington to have highest guest scores in Graduate Hotels for 2022
- Created robust amenity program that influenced later brand-wide changes.
Guest Service Representative and Guest Service Supervisor
Graduate Hotels
09.2021 - 07.2022
- Was promoted from Front Desk Agent to Front Desk Supervisor after 5 months despite being newest on the team
- Created info sheets for front desk such as restaurant recommendations and design guides for guests
- Responded to all guest reviews.
Manager - Training and HR
Portillo's Restaurant Group
08.2017 - 08.2018
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained over 300 employees in 1 year.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Education
Bachelor of Science - Public Affairs And Leadership
Indiana University Bloomington
Bloomington, Indiana05.2022
Skills
- Recruitment & Retention - Tabling, Employee Events, etc
- Hotel HR and Operations
- Dispute Resolution
- HRIS
- Oracle's Opera PMS and Infor's HMS
- Budget adherence
Accomplishments
- Eagle Scout (05/2017)
- Spirit of Indiana Award (09/2021)
- Most Inspiring Service Award (05/2022)
- Best In Class Award (12/2022)
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Employee Development
- Disability Inclusion
- Employee Onboarding
- Fostering Trust
Timeline
Human Resources and Front Office Manager
Graduate Hotels
05.2023 - Current
Guest Experience Manager
Graduate Hotels
07.2022 - 05.2023
Guest Service Representative and Guest Service Supervisor
Graduate Hotels
09.2021 - 07.2022
Manager - Training and HR
Portillo's Restaurant Group
08.2017 - 08.2018
Bachelor of Science - Public Affairs And Leadership
Indiana University Bloomington
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