Matt Holmes
BELLEVUE,WA
Summary
With a proven track record at T-Mobile, I excel in engaging customers and surpassing satisfaction through creative solutions and strategic sales presentations. My leadership at T-Mobile has enhanced operational efficiency and team coordination, showcasing my ability to drive success and foster professional connections. Skilled in service excellence and logical reasoning, I consistently achieve and exceed targets.
Overview
3
3
years of professional experience
Work History
Mobile Event Expert
T-Mobile
Tacoma, WA
03.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- I worked on an internal project for T-Mobile for the experience store remodel.
- Q3 2024 Winners Circle
Assistant Store Manager
AT&T Mobility
Seattle, WA
08.2022 - Current
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Mobile Expert
T-Mobile
Seattle, WA
06.2023 - 03.2024
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
Retail Sales Associate
AT&T Mobility
BELLEVUE, WA
01.2022 - 08.2023
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Assisted customers with finding the right product for their needs.
Education
Associate of Applied Science - Computer Science
Lake Washington Institute of Technology
Kirkland, WASkills
- Professional Development
- Engaged Listening Skills
- Establishing Professional Connections
- Strategic Networking
- Service Excellence
- Logical Reasoning Skills
- Team Coordination
- Competitor knowledge and analysis
- Strategic Sales Presentations
Timeline
Mobile Event Expert
T-Mobile
03.2024 - Current
Mobile Expert
T-Mobile
06.2023 - 03.2024
Assistant Store Manager
AT&T Mobility
08.2022 - Current
Retail Sales Associate
AT&T Mobility
01.2022 - 08.2023
Associate of Applied Science - Computer Science
Lake Washington Institute of Technology
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Alain GarciaAlain Garcia
Salesperson at T-MobileSalesperson at T-Mobile
Franklin FinkFranklin Fink
Mobile Expert at T-MobileMobile Expert at T-Mobile
Anthony ShawAnthony Shaw
Crisis Care Coordinator at Kitsap Mental Health ServicesCrisis Care Coordinator at Kitsap Mental Health Services