Ixchel O'Brien
Madison,AL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at T-Mobile. Adept at organizing events and managing inventory, I bring a blend of strong problem-solving skills and teamwork. My ability to adapt quickly and maintain attention to detail has consistently improved store performance and team collaboration.
Overview
4
4
years of professional experience
Work History
Mobile Event Expert
T-Mobile
Athens
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Provided constructive feedback on marketing campaigns based on direct customer interactions, contributing valuable insights to inform future initiatives.
- Responsible for organizing multiple events from start to finish that will meet our team goals and objectives, all the while reaching our target audience.
- Assisted in preparing budgets and suggestions for ways to improve future event's success.
- Marketing our mission and values to potential new clients and ensuring they have a smooth transition from external providers to our services.
CNA
North Alabama Medical Center
Florence, AL
05.2020 - 12.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Deli Associate
Walmart
Florence, AL
09.2020 - 08.2021
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
- Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
Education
Bachelor Of Computer Applications - Computer And Information Systems Security
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, ALHigh School Diploma -
Russellville High School
Russellville, AL05.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Organization and Time Management
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Mobile Event Expert
T-Mobile
08.2021 - Current
Deli Associate
Walmart
09.2020 - 08.2021
CNA
North Alabama Medical Center
05.2020 - 12.2021
Bachelor Of Computer Applications - Computer And Information Systems Security
Northwest-Shoals Community College - Muscle Shoals
High School Diploma -
Russellville High School