Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ciera Ward

GrandRapids,MI

Summary

A competent and hard worker with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Ready to help achieve company goals. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Mobile Event Expert

T-Mobile
Grand Rapids, MI
05.2021 - 06.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations.
  • Implemented protocols and procedures to effectively manage planning process.
  • Support community partnership efforts by reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events.

Mobile Expert

T-Mobile
Detroit, Michigan
01.2017 - 04.2021
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Arts - Psychology

Wayne County Community College District
Detroit, MI
06.2019 - 06.2019

Skills

Leadership,collaborationundefined

Additional Information

Proven talent for aligning organization and customer service deliverables for optimum consumer and business support. Development of brand and customer loyalty to product and services of T-Mobile.Meetingsales objectives with established critical thinking and operational methods that enhance coordination of store metrics to produce and achieve maximum sales goals. Detail and success-focused leader with the ability to provide support to businesses and customers. Exceptionally dedicated to professionalism with keen interpersonal, communication,and organizational skills.

Timeline

Mobile Event Expert

T-Mobile
05.2021 - 06.2023

Associate of Arts - Psychology

Wayne County Community College District
06.2019 - 06.2019

Mobile Expert

T-Mobile
01.2017 - 04.2021
Ciera Ward