Matt Johnson
Topeka,KS
Summary
Regional Field Service Manager at Interblock Luxury with a proven track record in optimizing service operations and enhancing client relationships. Skilled in scheduling and planning. A strong leader with a commitment to safety compliance and teamwork.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Regional Field Service Manager
Interblock Luxury
Topeka, KS
04.2022 - Current
- Started as a Service Technician in April 2022. Promoted to Lead Service Technician in May 2023. Promoted to Regional Field Service Manager in 2024.
- Oversaw field service operations across multiple states, ensuring adherence to company standards.
- Developed and implemented training programs for new technicians to enhance service delivery.
- Collaborated with cross-functional teams to refine processes and improve customer satisfaction rates.
- Managed scheduling and resource allocation for field service personnel to optimize efficiency.
- Established strong relationships with clients, enhancing communication and support channels.
- Improved customer satisfaction rates with timely resolutions to technical problems and consistent communication.
Apprentice Carpenter
E&K of Kansas City
Kansas City, MO
08.2018 - 04.2022
- Collaborated with team members to construct commercial structures using various carpentry techniques.
- Implemented process improvements that increased workflow efficiency while reducing material waste on job sites.
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Operated power tools and hand tools safely to complete framing, interior systems, and finishing tasks efficiently.
- Interpreted blueprints and technical drawings to accurately execute project specifications and measurements.
- Assisted in maintaining job site cleanliness and organization, ensuring compliance with safety regulations.
Warehouse Forklift Operator
Frito-Lay Warehouse
Topeka, KS
07.2012 - 08.2018
- Operated forklifts to efficiently move and organize inventory within the warehouse.
- Conducted regular inspections on equipment to ensure safety compliance and operational efficiency.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow productivity.
- Maintained accurate records of inventory levels using warehouse management systems for optimal stock control.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Service Clerk/Head Photo Technician
Walgreens
Topeka, KS
08.2006 - 07.2012
- Managed inventory levels and organized stock for efficient retrieval and customer service.
- Assisted customers with product inquiries, ensuring accurate information and satisfaction.
- Processed transactions using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Implemented process improvements that increased efficiency in service delivery and customer interactions.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
Education
Associate of Arts - General Studies
Allen County Community College
Burlingame, KS05-2011
High School Diploma -
Washburn Rural High School
Topeka, KS08-2009
Skills
- Scheduling and planning
- Safety compliance
- Managing service operations
- Client relationships
- Employee scheduling
- Remote team management
- SOP implementation
- Field operations
- Goal setting and achievement
- Leadership qualities
- Strong work ethic
- Teamwork and cooperation
- Time management
Timeline
Regional Field Service Manager
Interblock Luxury
04.2022 - Current
Apprentice Carpenter
E&K of Kansas City
08.2018 - 04.2022
Warehouse Forklift Operator
Frito-Lay Warehouse
07.2012 - 08.2018
Service Clerk/Head Photo Technician
Walgreens
08.2006 - 07.2012
Associate of Arts - General Studies
Allen County Community College
High School Diploma -
Washburn Rural High School