Rudy Alaniz
Whittier,CA
Summary
Results-driven professional with strong background in field service management, adept at optimizing service operations and improving client relations. Known for fostering collaborative team environment and consistently achieving performance targets. Demonstrated expertise in troubleshooting and technical problem-solving, coupled with exceptional organizational and leadership abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Field Service Manager
HTX Services
03.2015 - Current
- Manage a team of up to 40 service technicians in field activities throughout 4 states.
- Established strong relationships with clients by conducting regular site visits and addressing any concerns promptly.
- Conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Increased team productivity with effective scheduling and resource allocation.
- Streamlined field operations for improved efficiency and reduced response times.
- Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
Customer Support Engineer
Citibank
07.2005 - 03.2015
- Maintained strong relationships with clients and technicians by consistently delivering timely, professional, and empathetic support services.
- Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Explained complex technology-related issues in understandable terms to customers.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Education
High School or equivalent - Completed the required courses to receive a High School diploma.
01.1986
Skills
- Multitasking
- Remote Team Management
- Professionalism
- Reliability
- Customer Service Management
- Scheduling and Planning
- Staff Training and Development
- Field Operations
Certification
- CompTIA Certification
Languages
Spanish
Native or Bilingual
Timeline
Regional Field Service Manager - HTX Services
03.2015 - Current
Customer Support Engineer - Citibank
07.2005 - 03.2015
Montebello High School - High School or equivalent, Completed the required courses to receive a High School diploma.
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