Matthew Lee
Isanti,MN
Summary
Meticulous Installation and Service Technician offering 35 years of installation, maintenance, troubleshooting and repair experience combined with an aptitude for impeccable work ethic and unending quest to achieve new service skills. Hardworking and thorough with a passion for the clients satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Installation and Service Technician
Lock Down Security Inc.
07.2022 - Current
- Subcontractor for Barricade Security.
- Networking with Barricade Security, taking on commercial jobs from ADT and Securitas. Installing or replacing large Camera, Fire, Card Access and Security Systems in large commercial buildings, banks and apartment buildings. In some cases, ran new fiber lines.
- Power Limited Technician License
- Technology Systems Contractor License
Installer/Service Technician
ADT/Protection One
01.2017 - 07.2022
- Accurately and efficiently install and service alarm equipment in residential and commercial environments, including the latest Command Panel. Also specialize in 2GIG, All Honeywell Vista Products, 5100, 5210, Quick Connect, All DSC Products, All GE/ITI Products and everything Alarm.com. Also have Esecure, Alarm.com and ADT Pulse experience. Cameras: OC845, RC845, DBC845-V2, ADC-V723, ADC-523IR, ADC-VDB770. Worked with, repaired and have installed all the latest cameras for the ADT and Protection 1 side.
- Provided exceptional customer service by developing detailed plans for each Install/service from start to finish.
- Diagnose and perform repairs for clients with equipment issues on their alarm components. This includes Fire, Camera, Alarm, False Alarm Issues.
- Power Limited Technician License.
- Technology Systems Contractor License.
Install and Service Technician
Protection One
01.2016 - 01.2017
- Installed new alarm systems and serviced equipment in residential and large commercial environments. Explained operation and routine maintenance protocols to customers. Technical trainer to all new hired technicians.
Installation and Service Technician
Lock Down Security Inc.
01.2002 - 01.2016
- Subcontractor for ADT, Protection One, NSA(Dealer for Monitronics), Brinks and Security Link.
- Licensed, Bonded and Insured.
- Power Limited Technician Licensed.
- Technology Systems Contractor Licensed.
- Fully installed and serviced residential and large commercial alarm and fire systems.
- Educated customers on using, preventive care and regular maintenance to prevent system malfunctions.
- Tested all newly installed alarm and fire alarms.
- Demonstrated features and functionality of alarm and fire systems to customers.
Sales/Branch Manager/Install Technician
American Security Consultants
01.1997 - 01.2002
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Started an ADT Authorized Dealer in Minnesota.
- Sold and installed all new sales.
- Set up and ran home shows.
- Sold and installed Honeywell and DSC Equipment.
Operations Trainer
Honeywell Security Group
01.1996 - 01.1997
- National Operations Trainer for the United States, this included training of all new processes to installation managers and field training for installers. Also taught technicians how to work at a faster pace, but to keep the quality of work performed. Implemented all new tools coming into the field.
Installation and Service Technician
Floyd Total Security
01.1994 - 01.1996
- Installation of electronic intrusion and fire equipment in residential and commercial environments. Install, service, testing and training of all equipment.
- Provided on the job training to new hires.
Installation and Service Technician
Brinks Home Security
01.1990 - 01.1994
- Install, serviced and tested intrusion detection equipment in residential and commercial environments.
- Performed quality control evaluation of technicians and equipment.
- Handled customer complaints and concerns.
- Trained and retrained marginal technicians into productive technicians.
Education
Major Appliance Degree - Major Appliance Repair
St. Paul Technical College
St. Paul01.1989
High School Diploma -
Hill Murray
St. Paul05.1987
Accomplishments
- 2016 Field Operations - Service (Presidents Circle) Mexico
Certification
- Power Limited Technician License
- Technology Systems Contractor License
Timeline
Installation and Service Technician
Lock Down Security Inc.
07.2022 - Current
Installer/Service Technician
ADT/Protection One
01.2017 - 07.2022
Install and Service Technician
Protection One
01.2016 - 01.2017
Installation and Service Technician
Lock Down Security Inc.
01.2002 - 01.2016
Sales/Branch Manager/Install Technician
American Security Consultants
01.1997 - 01.2002
Operations Trainer
Honeywell Security Group
01.1996 - 01.1997
Installation and Service Technician
Floyd Total Security
01.1994 - 01.1996
Installation and Service Technician
Brinks Home Security
01.1990 - 01.1994
Major Appliance Degree - Major Appliance Repair
St. Paul Technical College
High School Diploma -
Hill Murray
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