Matt Leisten
Customer Service
Iowa City
Summary
Dynamic barista with a proven track record at Java House, excelling in beverage preparation and customer engagement. Recognized for enhancing sales through personalized service and maintaining a pristine workspace. A dedicated team player with strong attention to detail and cash handling skills, committed to delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Barista
Java House
02.2025 - 09.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barback
Vue Rooftop Restaurant
08.2024 - 02.2025
- Restocked ice, condiments, and snacks.
- Learned how to make wide variety of mixed drinks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Server/Barback/host
Peggy Kinnanes
02.2022 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Journalism
University of Iowa
Iowa City, IA 05.2001 -
Skills
Beverage preparation
Espresso machine operation
Opening and closing duties
Cash handling
Friendly and outgoing
POS systems
Team player
Order taking
Attention to detail
Cleanliness
Food running
Safe food handling
Timeline
Barista
Java House
02.2025 - 09.2025
Barback
Vue Rooftop Restaurant
08.2024 - 02.2025
Server/Barback/host
Peggy Kinnanes
02.2022 - 12.2024
Bachelor of Arts - Journalism
University of Iowa
05.2001 -
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