Matt Martin

Alarm Dispatcher
Experienced and highly attentive Alarm Dispatcher with a strong track record of monitoring alarm systems, assessing emergency situations, and coordinating rapid responses with law enforcement, fire departments, and medical personnel. Proven ability to remain calm and efficient under pressure, manage high volumes of incoming alerts, and follow strict protocols to ensure safety and compliance. Skilled in clear communication, real-time decision-making, and detailed incident documentation.

Key Skills:

• Emergency Response Coordination
• Alarm Monitoring Systems (e.g., CAD, dispatch software)
• Critical Thinking & Problem Solving
• Crisis Communication
• Report Writing & Incident Logging
• Multitasking in High-Stress Environments
• Law Enforcement & First Responder Liaison
• Customer Verification & Client Communication
• Time-Sensitive Decision Making
• Compliance with Company & Legal Protocols

Alarm Dispatcher – Security Monitoring Operations
Experienced Alarm Dispatcher with a strong background in monitoring intrusion, fire, and emergency alarm systems in a fast-paced central station environment. Adept at quickly verifying alarm signals, contacting clients, and dispatching emergency services in accordance with company protocols and regulatory standards. Skilled in operating industry-specific software, coordinating with first responders, and maintaining detailed, accurate records of all alarm events. Known for staying calm under pressure, ensuring timely response, and delivering excellent customer service during high-stress situations.

Core Skills:

• Alarm Signal Verification & Response
• Emergency Dispatch Procedures
• Central Monitoring Station Operations
• Client Communication & Support
• Incident Documentation & Reporting
• Knowledge of UL/ETL Compliance Standards
• Proficiency in Alarm Monitoring Software (e.g., Bold, SureView, MAS)
• Coordination with Police, Fire, and EMS
• Crisis Management & Problem Solving