Matthew Moreno
Summary
Detail-oriented professional with extensive experience in eligibility determination, client interviews, and verification processes in compliance with state and federal regulations. Proven expertise in utilizing automated systems to gather and review financial and personal information for public assistance programs such as cash aid, CalFresh, and Medi-Cal. Adept at simplifying complex program regulations to ensure client understanding and compliance. Strong communicator with excellent customer service, problem-solving, and referral skills, consistently maintaining client confidentiality and achieving positive outcomes.
Overview
1
1
year of professional experience
Work History
Eligibility Technician
County Of Riverside Department Of Public Social Services
08.2022 - 12.2023
- Utilized automated systems to determine client eligibility for public assistance programs, including CalFresh and Medi-Cal.
- Conducted detailed, interactive interviews to gather financial and personal information for accurate eligibility determination of cash aid and other assistance programs.
- Reviewed and interpreted program regulations, explaining complex eligibility requirements to clients, ensuring understanding.
- Assisted customers with completion of applications and paperwork.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Communicated with people from various cultures and backgrounds on application process.
Education
Associate of Science - Radiologic Technology
Chaffey College
Rancho Cucamonga, CA06.2027
Skills
- Medicaid knowledge
- Disability Awareness
- Policy Knowledge
- Microsoft Office
- Documentation and paperwork
- Resource information
- Program knowledge
- Application Review
- Documentation And Reporting
- Data Entry
- Appointment Scheduling
- Interviewing
- Verbal Communication
- Medicare knowledge
Timeline
Eligibility Technician
County Of Riverside Department Of Public Social Services
08.2022 - 12.2023
Associate of Science - Radiologic Technology
Chaffey College
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