Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matt Pickering

General Manager

Summary

Dynamic General Manager with a proven track record at Brothers Bar & Grill, excelling in operations management and strategic planning. Enhanced customer satisfaction through effective crisis management and team leadership, driving successful large-scale events. Adept at multitasking and fostering strong relationships, ensuring financial stability and a positive work environment.

Overview

9
9
years of professional experience

Work History

General Manager

Brothers Bar & Grill
11.2023 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and customer satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract details.
  • Managed a diverse team, implementing operational strategies to foster a positive work environment with high employee satisfaction and customer loyalty.
  • Drove the successful execution of numerous large-scale events/promotions with coordinated partnerships of other brands, companies, and influencers.
  • Provided thoughtful guidance to personnel in navigating and resolving interpersonal issues.
  • Managed multiple social media platforms, boosting engagement rates and ensuring an impactful brand message.
  • Conducted basic repairs to plumbing, HVAC, and electrical systems.


Assistant Manager

Brother Bar & Grill
03.2023 - 11.2023
  • Handled simultaneous customer, team, and business needs in an very high paced environment while avoiding unnecessary delays or errors.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members.

Lead Bartender

Brothers Bar & Grill
08.2021 - 03.2023
  • Operated in a stressful fast paced environment, serving hundreds of guests nightly.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Red Shirt

Brothers Bar & Grill
08.2019 - 08.2021
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and scrubbing.

Sales Representative

Golden Rule Store
09.2016 - 08.2019
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Fulfilled contracts/sent out invoices with local factories and first responders


Education

High School Diploma -

Delta High School
Muncie, IN
05.2001 -

Skills

    Operations management

    Customer relationship management

    Strategic planning

    Leadership and team building

    Project management

    Risk management

    Good communication

    Multitasking

    Strong work ethic

    Problem-solving

    Flexible and adaptable

Timeline

General Manager

Brothers Bar & Grill
11.2023 - Current

Assistant Manager

Brother Bar & Grill
03.2023 - 11.2023

Lead Bartender

Brothers Bar & Grill
08.2021 - 03.2023

Red Shirt

Brothers Bar & Grill
08.2019 - 08.2021

Sales Representative

Golden Rule Store
09.2016 - 08.2019

High School Diploma -

Delta High School
05.2001 -

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Matt PickeringGeneral Manager