Matt Roman
Miami,FL
Summary
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Cashier
Pincho Factory
01.2025 - Current
- I provide exceptional customer service, enhancing the dining experience by serving food to guests promptly
- I ensure quality presentation by being the final overseer of all dishes going out
- I assist in training new staff on procedures and service standards
- I take care of counting the cash register every shift
- I resolve customer complaints during peak hours, demonstrating my strong multitasking skills
Crew Member
Five Guys
05.2022 - 01.2025
- Operate and balance the cash register daily, handling $1,000+ in transactions
- Prepare food orders efficiently while maintaining quality standards and safety protocols
- Provide friendly and accurate customer service in a fast-paced environment
- Maintained the cleanliness and organization of workstations and dining areas
Education
Bachelor of Arts - Computer Science
Florida International University
Miami, FL06-2027
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL05-2023
Skills
- Customer service
- Java programming
- Communication skills
- Problem solving
- High work ethic
- Pos system operation
- Cash handling
- Professional appearance
- Food running
Accomplishments
Take Stock in Children scholarship - 10/1/19
- Awarded for exceptional academics
- Covers 4 years of Bachelor's tuition.
Certification
Driver's License - 5/1/21
- Clean driving record, no traffic violations or accidents
Timeline
Server/Cashier
Pincho Factory
01.2025 - Current
Crew Member
Five Guys
05.2022 - 01.2025
Bachelor of Arts - Computer Science
Florida International University
High School Diploma -
Lehigh Senior High School