Matt Singer
Beaverton,MI
Summary
Adaptable Quality Manager with a 9-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
Overview
20
20
years of professional experience
Work History
Mid Size Truck , Van Brand Quality Manager
General Motors
01.2017 - Current
- Execute and support flawless launches, Action Centers, and Part Reviews based upon assigned area
- Improve customer satisfaction through service quality
- Analyze, identify, quantify, prioritize and input well defined issues into the appropriate quality processes (CPIT, PRTS, QRD/SMT Focus Teams)
- Quickly contain, assist in root cause analysis, and solution remediation of product concerns utilizing field tools and contacts - supporting diverse global wholesale and retail customers
- Identify, develop, and implement product improvements, and repair procedures
- Create communications including bulletins, service information improvements, Global Connect messages, videos and presentations for dealers, technicians, and field personnel
- Identify and achieve targeted objectives for warranty waste reduction through management of service-related warranty costs.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Accessories Brand Quality Manager
General Motors
01.2014 - 01.2017
- Execute and support flawless launches on General Motors Accessories offerings with new vehicle launches
- Present program accessories for executive buyoff
- Quality check all accessories prior to PPAP approval
- Lead resolution meetings with CQE, DRE and suppliers on Quality issues, install concerns and field warranty issues.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Service Information Development Engineer
General Motors
01.2013 - 01.2014
- Create, author, and validate electrical diagnostic procedures including proper description and operation for various systems
- Comprehend all engineering specifications related to supported systems.
- Trained and mentored junior engineers, providing guidance and direction.
Diagnostic Tool Development Manager
Hewlett Packard
01.2004 - 01.2012
- Work with test groups to create requirements on new diagnostic tool for General Motors required by changing vehicle technologies
- Manage supplier project to produce tool that met requirements
- Created dealer technician training class for new tool as well as developing a deployment plan for the field
- Presented program development status as well as deployment plan progress to upper management.
Education
BACHELOR OF SCIENCE - AUTOMOTIVE AND HEAVY EQUIPMENT MANAGEMENT
FERRIS STATE UNIVERSITY
Big Rapids, MI05.1990
Associate of Applied Science - General Motors ASEP
Delta College
University Center, MI06.1988
Skills
- Interpersonal Communications
- Public Speaking
- Time Management
- Verbal and Written Communications
- Customer Service Management
- Multi-Level Communication
- Analytical Mindset
- Compliance Monitoring
Timeline
Mid Size Truck , Van Brand Quality Manager
General Motors
01.2017 - Current
Accessories Brand Quality Manager
General Motors
01.2014 - 01.2017
Service Information Development Engineer
General Motors
01.2013 - 01.2014
Diagnostic Tool Development Manager
Hewlett Packard
01.2004 - 01.2012
BACHELOR OF SCIENCE - AUTOMOTIVE AND HEAVY EQUIPMENT MANAGEMENT
FERRIS STATE UNIVERSITY
Associate of Applied Science - General Motors ASEP
Delta College
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