Matt Tuthill
Music and Arts
MANORVILLE,NY
11
years of professional experience
Results-driven retail leader with 10+ years of progressive management experience leading teams, improving execution, and delivering strong customer experiences. Trusted to support multiple Music&Arts locations during leadership transitions by coaching teams, identifying performance gaps, and helping stores improve operational consistency. Known for building positive, accountable cultures where strong follow-up, customer relationships, and leadership development drive lasting results.
Work History
Store Manager
5 Years 5 Months- Lead all aspects of retail operations, financial performance, customer experience, and associate development while consistently driving execution against sales, lessons, and operational goals.
- Analyzed business performance, identify operational gaps, and implement action plans that improve customer engagement, lead generation, lesson growth, protection attachment, and overall store execution.
- Recruit, coach, and develop retail associates and music instructors through performance management, structured coaching conversations, and ongoing leadership development, creating an accountable and collaborative store culture.
- Successfully provided interim leadership support across multiple New York & New Jersey locations during district staffing transitions, partnering with store managers to improve execution, share best practices, and maintain operational continuity.
- Resolved customer escalations, associate concerns, and operational challenges through proactive communication, coaching, and relationship-focused problem solving.
- Collaborated with district leadership to execute company initiatives, support hiring efforts, develop future leaders, and foster a culture built on accountability, communication, and exceptional customer service.
Senior Sales Associate
6 Months- Coordinated lesson scheduling and daily communication between instructors, customers, and store leadership to ensure a seamless student experience and efficient lesson operations.
- Partnered with store leadership to support daily operations, mentor associates, and contribute to coaching, scheduling, and execution of key business initiatives.
- Recognized for strong leadership potential and operational performance, earning promotion to Store Manager after seven months
Domestic Violence Prevention Advocate
10 Months- Provided one-on-one support to a few domestic violence survivors residing in a confidential safe house, utilizing active listening, empathy, and trauma-informed communication to help connect individuals with available resources.
- Provided one-on-one support to domestic violence survivors in confidential safe house, utilizing active listening and trauma-informed communication to connect individuals with vital resources.
- Facilitated court-referred family intervention programs, encouraging accountability, de-escalation strategies, and healthier communication skills for youth and families at risk of continued conflict.
- Collaborated with community organizations and service providers to coordinate outreach initiatives, enhancing violence prevention efforts and community awareness.
- Developed conflict resolution and de-escalation skills while assisting individuals in emotionally complex situations, fostering healthier communication and coping strategies.
Bus Attendant
2 Years 8 Months- Monitored passenger behavior and reported incidents to management, enhancing safety measures on routes.
- Collaborated with drivers to coordinate schedules and streamline operations for efficient service delivery.
Senior Sales Consultant
3 Years 1 Month- Developed tailored marketing strategies, increasing brand visibility and customer loyalty.
- Mentored junior consultants, enhancing team performance and product knowledge.
- Fostered long-term client relationships, driving repeat business and referrals through personalized service.
Education
High School Diploma
No Degree - Liberal Arts
Skills
Revenue generation
Inventory control
Staff management
Training and mentoring
Performance management
Customer relations
Customer service
Timeline
Store Manager
Music and Arts
03.2021 - CurrentRead More
Senior Sales Associate
Music And Arts
09.2020 - 03.2021Read More
Domestic Violence Prevention Advocate
Notre Dame Mission Volunteers AmeriCorps
09.2019 - 07.2020Read More
Bus Attendant
Hampton Jitney
01.2017 - 09.2019Read More
Senior Sales Consultant
Sunglass Hut
09.2015 - 10.2018Read More
Suffolk County Community College
No Degree from Liberal Arts
Read More
Riverhead High School
High School Diploma
Read More