Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW C. BIANCHI

Windsor,CT

Summary

Seeking a full time position, utilizing customer service experience, the ability to build effective working relationships, and having organizational and problem solving competencies. Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.

Overview

15
15
years of professional experience

Work History

Bartender

Max Catering
11.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

Site Service Specialist

Grainger Supply Company
12.2021 - 04.2023
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Groundskeeper

University of Hartford
04.2019 - 12.2021
  • Cleared public and private areas of debris before and after events.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
  • Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.

Communication line/Antennae installer

Sertex, Inc
08.2017 - 12.2018
  • Handled customers needs while providing fast and efficient customer service.
  • Performed maintenance and reconducting work in varied weather conditions.
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
  • Worked on both dead and energized lines.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.

Manager

Lacrosse Unlimited
09.2016 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Field Account Representative

Grainger Supply Company
11.2015 - 07.2016
  • Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
  • Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
  • Used client and category insights to prospect for new revenue opportunities.
  • Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.

Custodian

Wethersfield Board of Education
03.2015 - 11.2015
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Landscape Designer/Sales Associate

Jay Bianchi Lawn Care
05.2008 - 06.2015
  • Consulted with customers and analyzed locations to develop concepts.
  • Rendered designs with manual and computer-aided methods.
  • Sourced high-quality trees, bushes, grass seed or sod, fertilizer and other supplies to complete new installations.
  • Completed special projects such as recreational designs and site rehabilitations.
  • Built rapport with customers and provided fast and thorough service.

Sales Associate

Dick’s Sporting Goods
10.2013 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

University of Wisconsin
Whitewater, WI
05.2012

Western Connecticut State University
Danbury, CT
12.2011

High School Diploma -

Windsor High School
Windsor, CT

Skills

  • Leadership
  • Financial Records
  • Office Meetings
  • Microsoft Publisher
  • Content Management Expertise
  • Client Satisfaction
  • Customer Relationships
  • Client Correspondence
  • Troubleshoot Service Issues
  • Maintain Systems
  • Filing Documents

Timeline

Bartender

Max Catering
11.2022 - Current

Site Service Specialist

Grainger Supply Company
12.2021 - 04.2023

Groundskeeper

University of Hartford
04.2019 - 12.2021

Communication line/Antennae installer

Sertex, Inc
08.2017 - 12.2018

Manager

Lacrosse Unlimited
09.2016 - 08.2017

Field Account Representative

Grainger Supply Company
11.2015 - 07.2016

Custodian

Wethersfield Board of Education
03.2015 - 11.2015

Sales Associate

Dick’s Sporting Goods
10.2013 - 03.2015

Landscape Designer/Sales Associate

Jay Bianchi Lawn Care
05.2008 - 06.2015

University of Wisconsin

Western Connecticut State University

High School Diploma -

Windsor High School

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MATTHEW C. BIANCHI