Mattea Spennachio
West Bloomfield Township
Summary
Dynamic sales professional with a proven track record at 84 Lumber, excelling in relationship building and confident selling. Adept at enhancing customer satisfaction and driving business development through effective in person and over the phone communication and strategic marketing management. Recognized for successfully navigating complex negotiations and fostering strong client partnerships to achieve significant revenue growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outside Sales Co-Manager
84 Lumber
03.2024 - Current
- Fostered lucrative relationships between customers and the company through personable communication, both over the phone and in person.
- Overcame customer objections promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Motorcycle Technician
TCD Racing
04.2023 - 08.2023
- Established strong client relationships, boosting repeat business through exceptional service and communication.
- Guided customers in making informed decisions by providing comprehensive information.
- Promoted elective services to enhance shop revenue and improve vehicular performance.
- Documented all completed services accurately, improving overall shop efficiency.
- Performed diagnostic tests and repairs on motorcycles with high accuracy, enhancing customer satisfaction.
- Acquired extensive experience across various motorcycle makes and models by addressing diverse client needs.
Automotive Technician
Varsity Lincoln - Novi
05.2021 - 06.2022
- Facilitated improved customer understanding of mechanical issues through effective communication.
- Upsold elective services, driving increased revenue opportunities.
- Delivered timely and accurate service estimates to enhance customer satisfaction.
- Conducted diagnostic procedures to identify root causes of mechanical problems.
Junior Commercial Account Manager
Advance Auto Parts
01.2021 - 04.2021
- Streamlined internal processes through improved communication with team members, increasing efficiency across departments.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Provided exceptional customer service, leading to numerous positive testimonials from clients.
- Increased client satisfaction by developing and maintaining strong relationships with key decision makers.
- Managed a diverse portfolio of commercial accounts, ensuring timely
delivery of products.
Education
High School Diploma -
Walled Lake Central High School
Walled Lake, MI05-2020
Skills
- Sales expertise
- Verbal and written communication
- Relationship management
- Contract negotiation
- Marketing strategy
- Business development
- Performance management
- Decision-making
Certification
Michigan Motorcycle Master Mechanic Certificate
Michigan Automotive Brakes Certificate
Timeline
Outside Sales Co-Manager
84 Lumber
03.2024 - Current
Motorcycle Technician
TCD Racing
04.2023 - 08.2023
Automotive Technician
Varsity Lincoln - Novi
05.2021 - 06.2022
Junior Commercial Account Manager
Advance Auto Parts
01.2021 - 04.2021
High School Diploma -
Walled Lake Central High School
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