Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Manuel

Lansing,MI

Summary

Dynamic Sales Manager with a proven track record at Morrie's Okemos Ford, excelling in relationship building and sales strategy development. Expert in CRM software, I increased sales revenue through effective team training and market analysis, fostering a collaborative environment that enhanced customer satisfaction and loyalty. Bilingual in Arabic, I effectively connect with diverse clients.

Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Overview

8
8
years of professional experience

Work History

Sales Manager/ General Sales Manager

Morrie’s Okemos Ford
Okemos, MI
09.2021 - Current

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  • Implemented customer relationship management (CRM) systems to streamline sales processes and improve tracking.
  • Conducted market analysis to identify trends, informing product offerings and inventory management decisions.
  • Mentored junior sales associates, enhancing team productivity and fostering a collaborative work environment.
  • Analyzed sales data to inform pricing strategies, aligning with market conditions for optimal profitability.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.

Sales Manager

Merrill Ford Okemos
Okemos, MI
11.2019 - 09.2021
  • Developed and implemented sales strategies to increase vehicle sales and customer engagement.
  • Trained and mentored sales team on best practices for customer service and product knowledge.
  • Analyzed market trends to identify new opportunities for growth and competitive advantage.
  • Managed customer relationships to enhance satisfaction and loyalty through personalized service.
  • Analyzed market trends to identify new business opportunities and drive sales growth initiatives.
  • Fostered strong relationships with key clients, enhancing customer loyalty and retention rates.
  • Mentored junior sales staff, providing guidance on effective sales techniques and relationship management.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Sales Consultant

Grand Ledge Ford
Grand Ledge, MI
05.2019 - 11.2019
  • Developed strong customer relationships through effective communication and personalized service.
  • Assisted customers in selecting vehicles that meet their needs and preferences.
  • Conducted product demonstrations to highlight vehicle features and benefits.
  • Collaborated with team members to enhance overall sales strategies and practices.

Sales Executive

Witt Family Ford
Pulaski, WI
02.2018 - 05.2019
  • Developed strong customer relationships to enhance loyalty and repeat business.
  • Executed product demonstrations, showcasing features and benefits to potential buyers.
  • Collaborated with team members to optimize sales strategies and improve performance.
  • Analyzed market trends to identify new sales opportunities and customer needs.

Education

High School Diploma -

Holt High School
Holt, MI

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Positive and upbeat
  • Sales processes
  • Analytical problem solver
  • CRM software
  • Bilingual in Arabic

Languages

Arabic
Full Professional

Timeline

Sales Manager/ General Sales Manager

Morrie’s Okemos Ford
09.2021 - Current

Sales Manager

Merrill Ford Okemos
11.2019 - 09.2021

Sales Consultant

Grand Ledge Ford
05.2019 - 11.2019

Sales Executive

Witt Family Ford
02.2018 - 05.2019

High School Diploma -

Holt High School