Mattew Pinheiro
Phoenix,AZ
Summary
Looking forward to bringing passion for hard work and technology to the right company. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
MacMedia Inc
03.2015 - 07.2023
- Worked with businesses to provide solutions for their network and client infrastructure.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Diagnosed software and hardware problems, and ordered correct parts if hardware issue.
- Worked with over 500 customers and clients to achieve close to 2 million in profit.
- Worked well in a team setting, providing support and guidance.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Service Technician
The Orchard
01.2013 - 02.2015
- Provided technical support to customers over the phone and in store.
- Computer Sales in a retail environment to walk-in customers.
- Assisted team members with Apple equipment troubleshooting and diagnostics.
- Repaired Macintosh computers and iDevices with either hardware or software problems.
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZ05.2025
High School Diploma -
Coconino High School
Flagstaff, AZ05.2003
Skills
- Networking
- Time management
- Solving problems
- Windows OS
- MacOS
- AWS
- Software trouble shooting
- Experience with hardware repairs
- Team player
- Critical Thinking
- Virtualization
Certification
CWT Certified Wireless Technician
ACSP Apple Certified Support Professional
MIB Mac In Business
ACMT Apple certified Mac Technician
Networking+ (In Progress)
AWS Storage (In Progress)
Timeline
Service Manager
MacMedia Inc
03.2015 - 07.2023
Service Technician
The Orchard
01.2013 - 02.2015
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
Coconino High School