Matthew Abraham
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Office Administrator
Full House Furniture
2021.07 - 2022.12
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Shift Leader
Mariano's
2016.04 - 2021.04
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed and implemented new processes and procedures to streamline operations.
Education
Associate of Applied Science -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL08.2020
Skills
- Spreadsheet Development
- Database Entry
- Staff Training
- Equipment Maintenance
- Active Listening
- Telephone Reception
- Supply Inventory
- Time Management
- Able to prioritize tasks for efficiency
- File Organization
Languages
English
Native/ Bilingual
Assyrian
Native/ Bilingual
Timeline
Office Administrator
Full House Furniture
2021.07 - 2022.12
Shift Leader
Mariano's
2016.04 - 2021.04
Associate of Applied Science -
City Colleges of Chicago - Wilbur Wright College
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