MATTHEW ACEVES
El Paso,TX
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Lab Technician
TEXAS STATE UNIVERSITY
06.2022 - 05.2024
- Ensure computer labs are in optimal working condition; Provide customer service to patrons
IT Intern
EXMARK MANUFACTURING
05.2023 - 08.2023
- Responded to tier 1 & 2 helpdesk tickets such as troubleshooting computers, printers, and network issues; Worked on multiple projects, including network wiring documentation and performing equipment inventory; Prepped new equipment and gathered data on old equipment that needed to be life-cycled; Updated wiring documentation for network racks and created inventory spreadsheets
Education
B.A. Computer Information Systems -
Texas State University, McCoy College of Business
05.2024
Skills
- Microsoft Word
- PowerPoint
- Excel
- PowerBI
- Basic understanding of SQL
- Desktop support
- Software Installation
- Printer setup
- System Upgrades
- Peripheral Installation
- Customer Service
- Problem-Solving
Certification
- CompTIA A+
Timeline
IT Intern
EXMARK MANUFACTURING
05.2023 - 08.2023
Computer Lab Technician
TEXAS STATE UNIVERSITY
06.2022 - 05.2024
B.A. Computer Information Systems -
Texas State University, McCoy College of Business
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