Matthew Adler
Redmond,OR
Summary
Dynamic Porting Specialist at Consumer Cellular with a proven track record in enhancing customer satisfaction through expert problem-solving and technical troubleshooting. Adept at collaborating with cross-functional teams to drive product improvements and maintain high-quality standards, ensuring timely issue resolution and superior service delivery.
Overview
19
19
years of professional experience
Work History
Porting Specialist
Consumer Cellular
05.2017 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Maintained high standards for all products and services.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Shift Manager
Wendys
01.2006 - 12.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
GED -
Daytona State College
Daytona Beach, FL12-2005
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Quality assessment
- Manual dexterity
- Technical troubleshooting
- Troubleshooting techniques
- Self motivation
- Time management
- Problem-solving
Timeline
Porting Specialist
Consumer Cellular
05.2017 - 11.2024
Shift Manager
Wendys
01.2006 - 12.2016
GED -
Daytona State College
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