Matthew Allender
Ellenton,FL
Summary
Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills, and committed to improving customer satisfaction while driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Front Desk Employee
Crunch Fitness
Parrish, Florida
2025.08 - Current
- Greet guests and provide excellent customer service at the front desk.
- Manage and check guests in and out efficiently.
- Answer phone calls and address inquiries effectively.
- Handle guest complaints and resolve issues professionally.
- Perform administrative tasks such as filing documents or answering emails from customers or colleagues.
Manager
Zumiez
Ellenton, Florida
2024.06 - 2025.08
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented sales strategies to improve product knowledge among staff.
- Assisted in creating a welcoming environment for customers and staff.
manager
Chick-fil-A
St. Petersburg, Florida
2023.08 - 2023.11
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
St. Petersburg College
Clearwater, FLSkills
- Customer service
- Conflict resolution
- Sales strategies
- Client communication
- Multitasking and organization
- Document management
Reference
- Cameron Brunori
Timeline
Front Desk Employee
Crunch Fitness
2025.08 - Current
Manager
Zumiez
2024.06 - 2025.08
manager
Chick-fil-A
2023.08 - 2023.11
High School Diploma -
St. Petersburg College