Matthew Alvarado
Los Angeles,CA
Summary
Highly organized and proactive Services Administrator with 2+ years of experience supporting service operations at 777 Tower. Skilled in coordinating work orders, scheduling field teams, maintaining accurate service records, and delivering excellent customer support. Adept at using service management software and streamlining administrative processes to improve efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Administrator
CBRE
08.2024 - Current
- Answering all incoming calls and greeting visitors for 777 Tower.
- Respond and completing all Management online work tickets in the CBRE Web Portal.
- Ordering, stocking and distributing office and snack supplies.
- Setting up new vendors into CBRE P2P system.
- Review and submit any outstanding invoices into CBRE P2P.
- Arranging meetings/events as requested by a 777 Tower tenant.
- Distributing mass email notifications to all 777 Tower tenants.
Administrative Assistant
Brookfield Properties
08.2023 - 08.2024
- Serves as initial point of contact for 777 Tower tenants, third-party contractors/vendors and all building departments.
- Provide front-desk coverage by managing a multiline phone system and greeting guests as they enter the office
- Distributing mass written communications to all 777 Tower tenants and Figat7th Retail stores.
- Review and approve Certificates of Insurance for various vendors/contractors/firms.
- Managing, updating and distributing tenants and retail stores main/emergency contacts information.
Command Center Operator
Allied Universal Security
08.2018 - 08.2023
- Generating and programming building access cards.
- Investigate alarms and responds by sending security patrol, or alerting fire services or police as needed.
- Writing and submitting daily reports and incident reports.
- Reviewing and archiving CCTV/PTZ camera video footage.
Education
Associate of Arts - Music Theory
Pasadena City College
Pasadena, CA06-2006
High School Diploma -
Downtown Magnet High School
Los Angeles, CA06-2004
Skills
- MRI Angus/CBRE web portal
- CBRE P2P system
- CBRE PULSE management system
- Experienced in 777 Tower's interior and exterior design
Certification
- CPR, AED, and Basic First Aid by the American Safety & Health Institute.
Timeline
Property Administrator
CBRE
08.2024 - Current
Administrative Assistant
Brookfield Properties
08.2023 - 08.2024
Command Center Operator
Allied Universal Security
08.2018 - 08.2023
Associate of Arts - Music Theory
Pasadena City College
High School Diploma -
Downtown Magnet High School
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