Matthew A Shannon
Bethlehem,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving, honed at Top Star Express and Jersey City Public Schools. Excelled in active listening and computer proficiency, boosting customer satisfaction and loyalty. Proven track record in enhancing team productivity and client relations through effective communication and critical thinking skills.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Top Star Express
04.2021 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retired
Jersey City Public Schools
02.1989 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
James J Ferris High School
Jersey City, NJ06-1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Problem Resolution
- Customer Relations
- Data Entry
Languages
English
Full Professional
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Food Tourism
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Customer Service Representative
Top Star Express
04.2021 - Current
Retired
Jersey City Public Schools
02.1989 - 10.2022
High School Diploma -
James J Ferris High School
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