Matthew Auger
Hopedale,MA
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Imperial Toyota
Milford, MA
07.2022 - 12.2023
- Managed High Volume Toyota Store Imperial Toyota in Milford 220+ Units a Month, Averaged 75-90 New 100-130 Used. $5,857 a Copy averaging 1.2 to 1.4 Million in Gross between Front End / Back End and Wholesale profits.
- Assisted in the sales process by effectively managing sales people while maximizing volume, profit, and the customer experience.
- End of the day reports, Gross Tracker, New / Used all submitted accurately and daily. Responsible for ensuring deals are funded in a timely fashion.
- Collaborated with salespeople to determine the best vehicle selection to satisfy customers' needs and wants.
- Determined customer creditworthiness by studying customer credit application; obtaining credit reports; analyzing information; comparing customer evaluation to organization standards; searching for lenders in information system; forwarding applications to lenders; conferring with loan underwriters and loan processors; obtaining stipulations when required; approves or rejects loan
- Established relationships with third party vendors to benefit the dealership
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Sales
Imperial Toyota
Milford, MA
10.2020 - 07.2022
- Personal Statistics on Sales Floor from 01/01/22 to 11/09/22: Total Vehicles Sold equaling 254 units during this time frame with a 23 vehicles sold per month average, with front end gross totaling $836,614.53, total gross being $1,401,449.03, and averaging $5,517.51 a copy.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Organized client visits, presentations, and product demonstrations.
- Collaborated with other departments such as marketing, finance, logistics.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Developed key customer relationships to increase sales.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after delivery of the vehicle to assess quality service and customer satisfaction.
Sales
DCH Toyota of Milford
Milford, MA
02.2019 - 12.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified customer needs to increase satisfaction.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Collaborated with other departments such as marketing, finance, logistics.
Police 911/EMS Dispatcher
Douglas Police Department
Douglas, MA
02.2017 - 03.2019
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
Education
High School Diploma -
Douglas High School
Douglas, MA06.2016
Some College (No Degree) - Business Management
Some College at Worcester State University
Worcester, MASkills
- Leadership
- Sales Coaching
- Communication and Meeting Customer Needs
- Negotiation and Financing
- Team Development and Management
- Account Management
- Strategic Planning
- Credit Analysis
- Sales Reporting
- Strategic planning
Accomplishments
- Top In Sales and Gross Profit at Imperial Toyota for Two Years.
- Sales Associate of the Month Jul. 22', Aug 22', Sept 22', Oct 22', and Nov 22' at Imperial Toyota
- Sales Manager at Imperial Toyota
Certification
- Toyota Certified
Sales Associate Statistics 1/1/22-11/9/22
- Total Vehicles Sold: 254
- Front End Gross: $836,614.53
- Total Gross: $1,401,449.03
- Commission: $149,099.18
- Average Per Copy: $5,517.52
Languages
English
Full Professional
Timeline
Sales Manager
Imperial Toyota
07.2022 - 12.2023
Sales
Imperial Toyota
10.2020 - 07.2022
Sales
DCH Toyota of Milford
02.2019 - 12.2020
Police 911/EMS Dispatcher
Douglas Police Department
02.2017 - 03.2019
High School Diploma -
Douglas High School
Some College (No Degree) - Business Management
Some College at Worcester State University