Matthew Bailey
Spring Hill,TN
Summary
Adept researcher, writer, and editor, including expertise in language grammar. Self-motivated and organized to work independently.
Overview
8
8
years of professional experience
Work History
Delivery Associate
Goss Hall Systems, LLC
Nashville, TN
06.2019 - 06.2021
- Delivered Amazon packages to residential and commercial districts across middle Tennessee.
- Adapted to ever-changing route assignments with proficiency.
- Provided friendly customer service when interacting with clients during deliveries.
- Navigated routes with relevant map programs and GPS systems.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Content Writer
The Garden Gates
New Orleans, LA
04.2016 - 08.2016
- Wrote company website's product descriptions with refined style and detail.
- Performed in-depth research into product origins to write clear and accurate copy.
- Wrote periodic blog entries as well as press releases.
- Handled inbound customer phone calls with professionalism, efficiency, and courtesy when the receptionist was unavailable.
Customer Service Representative
Benefit Communications Inc.
Nashville, TN
08.2013 - 10.2014
- Handled inbound phone calls from persons interested in purchasing individualized health insurance plans.
- Pre-screened for proof of eligibility and collected personal information to create a profile in the local network system using Salesforce.
- Wrote concise, detailed reports of each interaction.
- Dealt with people from a variety of ethnic backgrounds, and became adept at mitigating any stress caused through the quoting process.
Education
Bachelor of Arts - English
Georgia State University
Atlanta, GA05-2013
Skills
- Writing, editing, and proofreading
- Content Curation
- Strong Research Abilities
- Deadline Management
- Attention to Detail
- Clear Communication
- Customer Relations
Affiliations
Avid music lover and songwriting enthusiast.
Timeline
Delivery Associate
Goss Hall Systems, LLC
06.2019 - 06.2021
Content Writer
The Garden Gates
04.2016 - 08.2016
Customer Service Representative
Benefit Communications Inc.
08.2013 - 10.2014
Bachelor of Arts - English
Georgia State University
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