Matthew Baio
General Manager
Land O Lakes,FL
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
1
1
years of post-secondary education
Work History
General Manager
Advance Auto Parts
Tampa, FL
01.2010 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Service Manager
T & W Automotive Repair
Tampa, FL
02.2005 - 01.2010
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hillsborough High School
Tampa, FL 08.1979 - 06.1983
Skills
Operations management
Budgeting
Employee scheduling
Coaching and mentoring
Staff training/development
Effective leader
Relationship building
Recruitment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Advance Auto Parts
01.2010 - Current
Service Manager
T & W Automotive Repair
02.2005 - 01.2010
High School Diploma -
Hillsborough High School
08.1979 - 06.1983