Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer

Matthew Baio

General Manager
Land O Lakes,FL

Summary

Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

18
18
years of professional experience
1
1
years of post-secondary education

Work History

General Manager

Advance Auto Parts
Tampa, FL
01.2010 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Service Manager

T & W Automotive Repair
Tampa, FL
02.2005 - 01.2010
  • Followed up with customers during and after installations to verify satisfaction.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Met with customers to discuss service needs and offer available solutions.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 50%.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
08.1979 - 06.1983

Skills

Operations management

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Work Availability

monday
tuesday
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friday
saturday
sunday
morning
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

General Manager

Advance Auto Parts
01.2010 - Current

Service Manager

T & W Automotive Repair
02.2005 - 01.2010

High School Diploma -

Hillsborough High School
08.1979 - 06.1983

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Matthew BaioGeneral Manager