Matthew Balderas
Edinburg
Summary
Results-driven professional with expertise in project coordination, team leadership, and customer service. Skilled in implementing operational procedures and training staff to ensure efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ryno Roofing Solutions
Edinburg
01.2026 - Current
- Coordinated project schedules, ensuring timely completion of roofing installations to meet client deadlines.
- Performed various manual labor tasks including painting, roofing, and home renovations.
- Acquired clientele through competitive pricing strategies that aligned with market demands.
- Secured clientele by delivering competitive pricing for services, enhancing customer satisfaction and retention.
Assistant General Manager
Go Carwash
Edinburg
03.2023 - Current
- Assisted in daily operations to ensure smooth workflow across all carwash services.
- Managed scheduling and staffing to optimize team efficiency and service delivery.
- Coordinated training sessions for new employees on equipment and safety protocols.
- Implemented customer service strategies to enhance client satisfaction and retention.
- Oversaw inventory management, ensuring supplies were stocked and organized effectively.
- Developed operational procedures to improve service quality and reduce downtime.
- Conducted performance evaluations to support staff development and team productivity.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Motivated and led team members to work together to achieve targets.
- Managed daily operations of the store, including scheduling and supervising staff.
- Tracked inventory levels and ordered new stock to maintain supply.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Customer Service Representative
Build A Prep
Edinburg
12.2022 - 06.2023
- Assisted customers with inquiries and product selections at Build A Prep.
- Managed customer accounts and processed orders efficiently and accurately.
- Educated customers about product features and benefits during interactions.
- Trained new staff on customer service protocols and company policies effectively.
Maintenance Technician
MRB Consulting
Edinburg
05.2019 - 11.2022
- Handled removal of trees, brush, trash, etc.
- Maintained accurate records of repairs and maintenance activities in compliance with regulations.
- Assisted in implementing safety protocols and best practices for maintenance procedures.
- Complied with OSHA regulations to ensure workplace safety.
- Trained junior technicians on standard operating procedures and safety measures.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Maintained accurate records of all maintenance activities performed.
- Replaced defective parts such as bearings, seals, gears, valves.
Education
Associate of Science - Kinesiology
South Texas College
McAllen, TX05-2025
Skills
- Customer service
- Team building
- Project management
- Equipment maintenance
- Employee training
- Safety protocols
Timeline
Assistant Manager
Ryno Roofing Solutions
01.2026 - Current
Assistant General Manager
Go Carwash
03.2023 - Current
Customer Service Representative
Build A Prep
12.2022 - 06.2023
Maintenance Technician
MRB Consulting
05.2019 - 11.2022
Associate of Science - Kinesiology
South Texas College