Matthew Ballantyne
Hartland
Summary
Dynamic professional with expertise in customer relations and operational efficiency. Proven ability to enhance service delivery and strengthen team collaboration, driving positive customer experiences.
Overview
20
20
years of professional experience
Work History
Owner
S3 Deli
Hartland, WI
06.2024 - 09.2025
- Developed and implemented operational procedures to enhance service efficiency.
- Managed all employee and customer relations.
- Created all advertising and menus
- In charge of all ordering and day to day operations
H&S Protection Systems
Technician and Sales
Pewaukee, WI
01.2019 - 10.2024
- Assisted in diagnosing technical issues to enhance equipment performance.
- Installed and repaired Camera systems and security systems for residential and commercial properties.
- Outside Sales for the last 2 and a half years.
- In charge of bringing new business and maintaining current customers.
General Manager and Bar Manager
Olive Garden
Bismarck And Minot ND
04.2012 - 02.2015
- Directed daily operations, ensuring high standards of service and guest satisfaction.
- Managed all employee schedules.
- Managed all ordering for the restaurant for the kitchen and the bar.
- Was able to deal with customer complaints and compliments and fixed all issues that needed it.
North Dakota State Penitentiary
Correctional Officer and SORT Member
Bismarck, ND
01.2008 - 02.2013
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed 150 plus inmates in a cell house and maintained order.
- Assisted in all cell extractions and troubled inmates.
Laborer and Pipe Fitter
Westcon Group
Bismarck, ND
04.2005 - 08.2008
- Assisted in loading and unloading materials for various projects.
- Maintained clean and organized work areas to promote safety standards.
- Collaborated with team members to meet project deadlines consistently.
- Inspected tools and equipment regularly to ensure proper functioning.
- Followed safety protocols and guidelines to minimize workplace hazards.
Education
Bismarcj State College
Bismarck, NDHigh School Diploma -
Bismarck High School
Skills
- Customer relations
- Relationship building
- Verbal and written communication
- Working with Hand and Power Tools
- Work well with groups or on my own
- Great problem solving skills
Timeline
Owner
S3 Deli
06.2024 - 09.2025
H&S Protection Systems
Technician and Sales
01.2019 - 10.2024
General Manager and Bar Manager
Olive Garden
04.2012 - 02.2015
North Dakota State Penitentiary
Correctional Officer and SORT Member
01.2008 - 02.2013
Laborer and Pipe Fitter
Westcon Group
04.2005 - 08.2008
Bismarcj State College
High School Diploma -
Bismarck High School
Eagle Scout, 3 Time team State champion in Wrestling
Was in Scouting for many years and was able to earn all merit badges and also receive my Eagle Scout. I also was part of a very successful Wrestling team Where I was a 4x Varsity Letterer and a 3x Team and 3x Dual State Champ.