Summary
Overview
Work History
Education
Skills
Timeline
Eagle Scout, 3 Time team State champion in Wrestling
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Matthew Ballantyne

Hartland

Summary

Dynamic professional with expertise in customer relations and operational efficiency. Proven ability to enhance service delivery and strengthen team collaboration, driving positive customer experiences.

Overview

20
20
years of professional experience

Work History

Owner

S3 Deli
Hartland, WI
06.2024 - 09.2025
  • Developed and implemented operational procedures to enhance service efficiency.
  • Managed all employee and customer relations.
  • Created all advertising and menus
  • In charge of all ordering and day to day operations

H&S Protection Systems

Technician and Sales
Pewaukee, WI
01.2019 - 10.2024
  • Assisted in diagnosing technical issues to enhance equipment performance.
  • Installed and repaired Camera systems and security systems for residential and commercial properties.
  • Outside Sales for the last 2 and a half years.
  • In charge of bringing new business and maintaining current customers.

General Manager and Bar Manager

Olive Garden
Bismarck And Minot ND
04.2012 - 02.2015
  • Directed daily operations, ensuring high standards of service and guest satisfaction.
  • Managed all employee schedules.
  • Managed all ordering for the restaurant for the kitchen and the bar.
  • Was able to deal with customer complaints and compliments and fixed all issues that needed it.

North Dakota State Penitentiary

Correctional Officer and SORT Member
Bismarck, ND
01.2008 - 02.2013
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed 150 plus inmates in a cell house and maintained order.
  • Assisted in all cell extractions and troubled inmates.

Laborer and Pipe Fitter

Westcon Group
Bismarck, ND
04.2005 - 08.2008
  • Assisted in loading and unloading materials for various projects.
  • Maintained clean and organized work areas to promote safety standards.
  • Collaborated with team members to meet project deadlines consistently.
  • Inspected tools and equipment regularly to ensure proper functioning.
  • Followed safety protocols and guidelines to minimize workplace hazards.

Education

Bismarcj State College
Bismarck, ND

High School Diploma -

Bismarck High School

Skills

  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Working with Hand and Power Tools
  • Work well with groups or on my own
  • Great problem solving skills

Timeline

Owner

S3 Deli
06.2024 - 09.2025

H&S Protection Systems

Technician and Sales
01.2019 - 10.2024

General Manager and Bar Manager

Olive Garden
04.2012 - 02.2015

North Dakota State Penitentiary

Correctional Officer and SORT Member
01.2008 - 02.2013

Laborer and Pipe Fitter

Westcon Group
04.2005 - 08.2008

Bismarcj State College

High School Diploma -

Bismarck High School

Eagle Scout, 3 Time team State champion in Wrestling

Was in Scouting for many years and was able to earn all merit badges and also receive my Eagle Scout.  I also was part of a very successful Wrestling team Where I was a 4x Varsity Letterer and a 3x Team and 3x Dual State Champ.