Matthew Ballesteros
San Jose,CA
Summary
Dynamic bartender with three years at TopGolf, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through expert drink recommendations and efficient payment processing. A dedicated team player, I trained new staff, ensuring compliance and maintaining a pristine bar environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
TopGolf
Milpitas
07.2022 - 02.2025
- Three years of experience in bartending and barbacking.
- Six years of experience in food service cumulative.
- Has been trained in Responsible Alcohol Service.
- Comfortable with working in high-customer-volume environments.
- Works effectively in team environments to make the workplace more productive.
- Displays and retains extensive knowledge of liquors, wines, and entrées, helping in creating better recommendations for customers.
- Provides excellent service and attention to customers in order to ensure a memorable experience.
- Processes payments accurately and efficiently with the POS system.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
Server Shift Leader
Sizzling Lunch
Cupertino
10.2019 - 05.2022
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
Education
Bachelor of Science - Kinesiology
De Anza College
Cupertino, CASkills
- Customer service expertise
- Cash and credit transactions
- Maintaining a clean bar
- Safe service compliance
- Outgoing personality
- Memory retention
- Responsible alcohol service
- Team player attitude
Affiliations
- Working out
- Attending concerts
- City Exploration
- Hiking
Certification
- Valid and Current Food Handlers Card
- Certified for Responsible Alcohol Safety
Timeline
Bartender
TopGolf
07.2022 - 02.2025
Server Shift Leader
Sizzling Lunch
10.2019 - 05.2022
Bachelor of Science - Kinesiology
De Anza College
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