Matthew Baus
Gloucester City,NJ
Summary
With over 8 years of both competitive gaming experience coupled with my customer and community support, my drive to be the best at my craft leads to increased productivity as well as the best versions of the products I manage.
Overview
2
2
years of professional experience
Work History
Fulfillment Lead
Sams Club
03.2022 - 07.2022
- Ensure associates pick, pack, and dispense orders in a timely manner.
- Led a team of over 20 employees providing general guidance, assistance navigating company policies, employee conflict resolution, and operational support as needed.
- Created career development road maps for team members.
- Increased the on time packing percentage from 65% to 101% within my first month through optimization of existing processes and employee feedback.
- Ensured customer satisfaction through the communication and enforcement of Sam's Club order standards with the company's shipping partners.
Front End Team Lead
Sams Club
05.2021 - 03.2022
- Led a team of over 50 employees across four teams providing general guidance, assistance navigating company policies, employee conflict resolution, and operational support as needed.
- Increased the performance of daily credit card sign ups from two to seven by leading employee training sessions.
- Increased member satisfaction from 62% to 79% through fostering a positive working culture, ensuring employee satisfaction and providing a model for legendary customer service.
- Oversaw and handled the flow of cash.
- Debugged hardware and computer issues.
- Developed and corrected employee schedules for all direct reports.
Administrative Clerk
Gloucester City Terminals
10.2020 - 05.2021
- Created and completed product orders based on warehouse inventory.
- Collaborated with team members & management to keep inventory count current.
- Communicated with delivery partners and managed a door log system to keep the flow of drivers and warehouse employees smooth.
Education
Bachelor of Science - Business Administration And Management
Camden County College
Blackwood, NJ12-2019
Skills
- Community Collaboration
- Customer Support
- Client Communication
- Event Organization
- Team Leadership
- Project Management
- Scheduling
Accomplishments
- Competed in Call of Duty & Apex
- Belong Gaming Apex Throwdown Champion
- T8 CoD 100k invitational
- Andbox 2020 Spring Rally Champ
- Rutgers CoD Co-Captain
Community Experience
Belong Discord Community Manager
• Lead operations for a Discord server dedicated to Belong's Apex Legends community, resulting in streamlined community events and tournaments spanning all 6 locations.
• Provided support to Belong customers and event attendees through various discord channels and ticketing system.
• Promoted events hosted by the company through the Belong Discord's publication and events features
• Created a positive and inclusive space for attendees to discuss gaming and esports through current events, social posts, and more.
Timeline
Fulfillment Lead
Sams Club
03.2022 - 07.2022
Front End Team Lead
Sams Club
05.2021 - 03.2022
Administrative Clerk
Gloucester City Terminals
10.2020 - 05.2021
Bachelor of Science - Business Administration And Management
Camden County College